What if you had a colleague who would take care of all the dull, routine tasks without complaining? A colleague who lets you do interesting and challenging tasks, helps you solve them, then happily lets you take all the credit. A colleague who stays after office hours doing prep work for you so that you will have a good start next morning? Meet Machine Learning, your new favorite colleague, who will dramatically change customer service both for customers and for customer service personnel. It's estimated that 70-80% of insurance claims are pretty straightforward, so this is an area where machine learning algorithms can find the right solution. For humans, it is hard to stay motivated if you have to repeatedly work through tons of claims for stolen bikes or broken mobile phones.

What if you had a colleague who would take care of all the dull, routine tasks without complaining? A colleague who lets you do interesting and challenging tasks, helps you solve them, then happily lets you take all the credit. A colleague who stays after office hours doing prep work for you so you will have a good start the next morning? Meet machine learning, your new favorite colleague, who will dramatically change customer service both for customers and for customer service personnel. It's estimated that 70%-80% of insurance claims are pretty straightforward, so this is an area where machine learning algorithms can find the right solution.